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What are the conditions for a return?
We do not offer refunds or exchanges due to change of mind for any items purchased from The Better Shop, so please select your products carefully. Our products come with guarantees that cannot be excluded under Australian Consumer Law including that ...
What is your return policy?
We do not accept returns for change of mind or other circumstances for any products purchased at The Better Shop. However you may have rights to a repair, replacement or refund under the Australian Consumer Law.
Can I provide specific delivery instructions?
We are not able to add delivery instructions to your order at the Better Shop, we apologise for any inconvenience. Once your order has been shipped and you have received the tracking number, we encourage you to contact Australia Post with any ...
Do you ship Australia wide/worldwide?
The Better Shop currently only delivers within Australia only. Unfortunately, we are unable to ship to New Zealand or other international destinations. Due to specific regulations, some items may not be delivered to certain locations, including: ...
How do I track my order?
Once you have placed an order from The Better Shop, you’ll be notified by email when your package is on it’s way. This email will include a tracking number for you to track your delivery via Australia Post. To see if your order has been shipped you ...