We do not offer refunds or exchanges due to change of mind for any items purchased from The Better Shop, so please select your products carefully.
Our products come with guarantees that cannot be excluded under Australian Consumer Law including that the products:
- are of acceptable quality;
- are fit for purpose;
- are safe to use; or
- match the description
Products that do not meet the above guarantees are entitled to a refund. A valid proof of purchase of either an online order confirmation or tax invoice must be presented to receive a refund or exchange.